Terms and Conditions - General Terms and Conditions

GOTO SITO SRL (hereinafter referred to as GOTO SITO SRL) appreciates your interest in its products and your visit to this website.

Please read the following terms of use carefully before using our website. By accessing, browsing and using this website, you acknowledge that you have read, understood and accepted the terms and conditions set out herein. If you do not agree to any part of these Terms and Conditions, you may not use this website.

The terms “we”, “us”, “our” and “company” together refer to GOTO SITO SRL, a company based in Palermo, Italy, and “you” and “your” together refer to the customer making a reservation and/or booking purchase of goods through us directly through this website or indirectly through one of our affiliates through which we offer services and/or goods. All reservations and/or purchases you make through us are subject to the Terms and Conditions and Notices that exist at the time of reservation. We and third parties reserve the right to change these Terms and Conditions and notices, and you agree to accept and be bound by these terms and conditions, which are in force at the time of your use of our website and website.


Unless otherwise stated, all trademarks on this website are subject to the trademark rights of GOTO SITO SRL, including trademarks, model names, logos and emblems.

Guarantees, Liability

The information on these websites is provided “as it is” and without any warranties, express or implied, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. Although the information provided is assumed to be correct, it may contain errors or inaccuracies. In no event shall GOTO SITO SRL be liable to any person for any special, indirect or consequential damages in relation to this material, unless this was caused by gross negligence or intentional misconduct. GOTO SITO SRL is not responsible for the content of websites maintained by third parties and therefore waives liability for links from this website to other websites.


GOTO SITO SRL has sought an innovative and informative website. However, you must also understand that GOTO SITO SRL must protect its intellectual property, including its patents, trademarks and copyrights. Please note, therefore, that no license has been granted on this website to use the intellectual property of GOTO SITO SRL companies or the intellectual property of third parties.

Basic data from GOTO SITO SRL

This website is maintained by GOTO SITO SRL – Via Mariano Stabile 110 – 90139 Palermo – Italy. The legal representatives of GOTO SITO SRL are the managing directors: Mr. Calogero Lavanco & Ms. Paola Pirrone Entry: CCIIAA Palermo REA No. 266542.

Use of the website

As a condition of your use of this website, you warrant that (i) you are at least 18 years old; (ii) you have the legal authority to establish a binding legal obligation to: (iii) you use this website in accordance with this Agreement (iv) use this Site only to make eligible reservations for you or any other person for which you are legally authorized. (v) All information you provide on this website is true, accurate, current and complete and (vi) if you are using a GOTOSITO. you will protect your account information and monitor and fully account for the use of your account by anyone other than you. We reserve the right, in our sole discretion, to refuse access to this Website and the services we offer at any time and for any reason, including, but not limited to, violations of this Agreement.


This website provides customers with assistance in determining the availability of certain goods and services and/or in purchasing such goods and services. In some cases, you buy goods and services directly from third parties and in other cases you purchase goods and services directly from the company.

When goods or services are purchased or reservations are made directly from suppliers, your reservations or purchases of goods or services you select are subject to separate terms and conditions of those suppliers. You agree to comply with the Terms of Purchase imposed by a Supplier with whom you are dealing, including, but not limited to, the payment of all amounts at maturity and compliance with the Supplier’s rules and restrictions regarding the availability and use of products or services. You understand that a violation of such supplier’s purchasing conditions may result in your reservations or purchases being cancelled, you will be denied access to hotels, you will be forfeited for such reservations or purchases, and the Company will charge your account for all costs incurred by us as a result of such breach. You are fully responsible for all fees, charges, levies, taxes and dispositions arising from your use of this website, and without limitation you are responsible for all charges, fees, levies, taxes and taxes resulting from such use, transactions made by others on your behalf, whether or not such uses were made with your consent. You further agree that any claims you may have from such purchases are directed only against these suppliers and not against the Company.

As mentioned above, this website also allows the direct sale of certain goods and/or services to you. Your use of this website, including, but not limited to, the purchase of certain goods and services through this website constitutes your acceptance of the terms and conditions contained herein. With respect to hotel reservations made directly through this website, they are still subject to the published terms and rules of the respective hotel. A reservation and/or purchase made directly through this website is subject to the cancellation and return policy that applies to this particular reservation and/or purchase and which will be announced to you prior to the reservation and/or purchase. You further agree and acknowledge that your credit card may be charged the full cost of your reservation when submitting your reservation request, regardless of whether the reservation is used.

With respect to items other than the hotel reservation sold through this website, we cannot confirm the price of an item until you have completed your order. Your order of goods may be subject to separate and more detailed terms and conditions with respect to the sale, delivery, return or exchange of the goods you have selected.

Despite our efforts, some items in our catalog may have the wrong price. If the correct price of an item is higher than our stated price, we will, in our sole discretion, either contact you before shipping to receive instructions or cancel your order and notify you of such cancellation.


Although most trips, including trips to international destinations, are made without incident, traveling to certain destinations may involve a higher risk than others. We strongly recommend that you review travel bans, warnings, announcements, and notices from all relevant government agencies and agencies before booking trips to international destinations.

For information on conditions in different countries and the level of risk when travelling to specific international destinations, see www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc. gov, www.treas.gov/ofac and www.customs.gov.

By offering sales trips to certain international destinations, we do not guarantee or warrant that the trip to these points is advisable or risky, and we are not liable for any damage or loss that may result from such travel.


Cancellation fees are charged for all holidays, hotel bookings, flight bookings, car rentals, travel insurance and all other products we offer on the website. The amount of the cancellation fee depends on the product and the individual supplier. GOTO SITO SRL may also add an administration fee to the supplier’s cancellation fee.

Cancellation fees

Percentage of your holiday price

70 days and more: 0%

69 – 63 days: 30

62 – 49 days: 50

48 – 29 days: 70

28 – 15 days: 90

14 – 0 days: 100

General Terms and Conditions for Suppliers

Separate terms and conditions apply to your reservation and purchase of travel-related goods and services that you have selected. Please read these separate terms and conditions carefully. You agree to comply with the Terms of Purchase imposed by a Supplier you are dealing with, including, but not limited to, the payment of all amounts at maturity and compliance with supplier’s rules and restrictions regarding the availability and use of tariffs. products or services. You acknowledge that some third parties that provide certain services and/or activities may require you to sign their disclaimer before participating in the services and/or activities they offer. You understand that a violation of the rules and restrictions of such provider may result in your reservation(s) being cancelled, you will be denied access to the relevant travel products or services, you will be forfeited for any funds paid for such reservation(s) and/or in our account for any costs incurred by us as a result of such breach.

Currency conversion

Exchange rates are based on EURO, but also on various publicly available sources and should only be used as guidelines. Prices are not checked as correct and actual prices may vary. Currency rates are not updated every day. Check the date on the currency converter for the day the currency was last updated. It is assumed that the information provided by this application is accurate, but we, our affiliates and/or our suppliers do not warrant or warrant such accuracy. If you use this information for financial purposes, we recommend that the customer consult a qualified professional to verify the accuracy of the exchange rates. We, our affiliates and/or suppliers do not permit the use of this information for any purpose other than personal use and prohibit the resale, redistribution and use of such information for commercial purposes to the extent permitted.


The Company, its affiliates and/or their respective suppliers make no representations as to the suitability of the information, software, products and services contained on this website for any purpose and the inclusion or offer to sell products or services on this website The website does not constitute an endorsement or recommendation of such products or services by the Company or its affiliates. All such information, software, products and services are provided “as is” without any warranty. The Company, its affiliates and/or their respective suppliers hereby disclaim all warranties and conditions with respect to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

The hotels and other providers that provide travel or other services to the Company are independent contractors and not representatives or employees of the Company or its affiliates.

The Company and its affiliates shall not be liable for any actions, errors, omissions, representations, warranties, violations or negligence of such suppliers or for personal injury, death, property damage or other resulting damages or costs. The Company and its affiliates are not liable and will not refund any delay, cancellation, overbooking, strikes, force majeure, acts of terrorism, illness or other reasons beyond their direct control. You are not responsible for any other costs, omissions, delays or actions of any government or authority.

In no event shall the Company, its affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way in connection with the use of this website or this website, with the delay or inability to use this website or for any information, software, products and services obtained through this website, or in any other way arising from the use of this website, even if the company, its affiliates and/or their respective suppliers have been advised of the possibility of damage. As some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Travel agency license

GOTO SITO SRL is a registered seller of travel with a travel agency license purchased in Italy. CCIIAA (REA) License Number 266542. License for travel agencies (Assessorato Turismo Comunicazioni Trasporto – Palermo): No. 144 S11 / TUR

As of: 1.6.2020